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Hector Bernal

Intro​

Hello! I’m Hector Bernal, a software technical writer and knowledge engineer. I write API and integration docs, SQL/data content, and troubleshooting guides for both developers and customers. I’ve supported knowledge bases for ServiceNow, RisingWave, Recharge, and CE Broker, partnering with engineering, product, and support to keep content clear, searchable, and easy to maintain.

I studied Computer Science at Cal State Fullerton, which helps me write and validate technically accurate docs.

Focus areas​

  • Knowledge management: AQIs, KFTs, lifecycle upkeep, content gaps
  • Information architecture: navigation, templates, consistency
  • Troubleshooting guides: symptoms → causes → fixes
  • API & integrations: endpoints, auth, payloads, errors
  • Data & SQL docs: syntax, patterns, data types
  • Docs-as-code: GitHub reviews, Markdown workflows

Documentation portfolios​

Each section below is organized like a documentation set. Inside, you’ll find curated pages that mirror real-world doc content (with context where helpful), along with optional links to view the live source.

WITH clause

  • ServiceNow — performance troubleshooting and operational knowledge content
  • RisingWave — SQL syntax, patterns, data types, and connectors/integrations
  • Recharge Apps — API and help-center documentation for product and integrations
  • CE Broker — system-to-system integrations (XML/Web Services/FTP) and workflows

Contact​

Feel free to connect with me on LinkedIn.